Boulder Spa and Sanctuary FAQ
Our goal at The Dragontree Sanctuary is to make your visit with us as relaxing and hassle-free as possible, so please feel free to wear your most comfortable clothing - come as you are. When you arrive for your scheduled appointment, leave the details to us.
Visit us at 2405 Broadway - Open daily 9am - 9pmBook online, call 303-219-1444 or text 720-802-2549 to schedule your appointment.
Sanctuary Rules
- Be kind and respectful to each other and to our staff.
- Swimwear required in all communal spaces. If you don’t have appropriate clothing, speak to a Sanctuary attendant.
- Shower before using the Sanctuary. The oils and products from your body need to be washed off in order to maintain the facilities.
- Care for your body. If you feel woozy or unwell in any way, stop your session. Don’t touch heaters, watch your step.
- No cell phones. Let yourself completely unplug. We promise it’s worth it.
- Adult space. Humans 16 and older only.
- No excessive PDA ;)
- No outside food, drinks, or substances. The Sanctuary is a substance free environment and you won’t be allowed in if intoxicated.
- Be thoughtful with your volume. Speak in quiet voices, in consideration of others.
- Treat the space with respect. This is a temple for healing.
Boulder Spa Questions and Policies
When should I arrive?
Please arrive at least 15 - 20 minutes prior to your first scheduled appointment. This will allow you time to check in and prepare for your service. Late arrivals will cause services to be cut short and will be charged in full.
What is your cancellation policy?
Cancellations made within 48 hours of your appointment will incur a 50% charge, as this time is reserved specifically for you and supports our practitioners’ valuable work. To avoid charges, regardless of circumstances, please cancel at least 48 hours in advance. Cancellations made less than 24 hours before the appointment are subject to a 100% charge.
Sacred Rhythms membership Sanctuary Session appointments cancelled without 24 hour notice or no-showed will be charged a full session use for the month and be deducted from your membership benefits.
Giving your credit card number when you book your appointment is confirmation that you understand and agree to our policies.
What is your minors policy?
- Guests 15 and under must be accompanied by a parent or guardian at all times, including during treatments.
- Guests ages 16-17 may receive treatments without a parent or guardian in the room, but a parent or guardian must remain on the premises for the duration of the visit.
How do I get the most from my treatment?
Our goal is to give you the best service possible. Please let us know your specific needs and treatment goals so we can address them.
What should I wear and bring?
Wear what is comfortable; if you’re receiving a massage or have a spa package we’ll provide you with a robe and sandals, and we’ll provide a towel and sandals when you come for your Sanctuary Session.
Please do not bring any valuables, such as jewelry, to the Sanctuary. The Sanctuary is not responsible for any lost items while at the facility.
Can I request a specific therapist?
We encourage you to find the therapist that best fits your needs and request them for your services. If you have a preference for a male or female therapist for your services please inform us of your preference when you make your appointment.
What is your return policy?
We happily accept returns for store credit ONLY on all products within 30 days of purchase. Gift certificates are non-refundable, but can be transferred to another person or used for different services or products. No exceptions.
What forms of payment do you accept?
We gladly accept Visa, Mastercard, and Amex credit cards and cash money. A credit card guarantee is required when scheduling your spa services. Please note we do not accept SpaFinder or SpaWish Gift Certificates.
Do you sell gift certificates?
Gift certificates are an ideal gift for any occasion and are usable at any of our physical locations. You may purchase gift certificates at the spa, online, or over the phone. Gift Certificates may not be redeemed for cash and are non-refundable. The Dragontree Sanctuary is not responsible for lost, stolen, or any unauthorized card use.
Do prices include gratuity?
Prices are subject to change without notice. Prices do not include Therapist’s gratuity.
Still Have a Question?
We’re happy to help. Call 303-219-1444 or text 720-802-2549, or book online.
- Where
- The Dragontree Spa & Sanctuary Boulder
2405 Broadway, Boulder, CO 80304
Get directions - Hours
- Open daily, 9:00 AM to 9:00 PM
- Book by phone
- Call 303-219-1444 or text 720-802-2549